Refund Policy

At Kitoopia, we strive to provide high-quality WordPress themes, plugins, and kits that meet your needs. However, due to the digital nature of our products, we have established the following refund policy to ensure transparency and fairness.

1. Digital Product Refund Policy

All products available on Kitoopia are digital downloads. Once a purchase is completed, you will have instant access to the files. Because of the nature of these products, we generally do not offer refunds. However, we are committed to your satisfaction and will address any issues you may encounter.

2. When Refunds May Be Considered

Refunds may be considered in the following situations:

• Technical Issues: If you experience a technical issue with a product that cannot be resolved by our support team, you may be eligible for a refund. Please contact our support team within 7 days of your purchase with details of the issue.

• Duplicate Purchases: If you accidentally purchase the same product twice, we will gladly refund the duplicate purchase.

• Non-Delivery: If, for any reason, you do not receive the product after purchase, and our support team cannot resolve the issue, you may request a refund.

Please note that we reserve the right to decline a refund request if we believe the purchase was made with fraudulent intent or if the request does not meet the above criteria.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact Support: Email our support team at support@kitoopia.com with your order number, product details, and a description of the issue.
• Evaluation: Our team will evaluate your request and may ask for additional information to better understand the issue.
• Decision: If your refund request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: Refunds will not be granted simply because you changed your mind after purchase.
• Incompatibility: It is the customer’s responsibility to check product compatibility before purchasing. Refunds will not be provided if the product is incompatible with your specific environment.
• Lack of Usage: If you have not used or downloaded the product after purchase, this does not qualify for a refund.

5. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us:

• Email: support@kitoopia.com

Thank you for choosing Kitoopia. We appreciate your understanding of our refund policy and are committed to ensuring a positive experience with our products.